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Medicare Advantage: Claims: Appeals


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You have a right to appeal many decisions a Medicare Advantage Plan may make. Appealable decisions include the following types of decisions:

  • Failure to approve a treatment or medical procedure.
  • Failure to allow a referral to a specialist, either in or out of network.
  • Failure to pay charges for non-network medical care such as emergency care, urgently needed care, or care from a non-network provider you believed was or should be covered.
  • Attempting to discharge you from a hospital or terminate other medical treatment sooner than you believe to be medically appropriate.

The appeals process is the same, regardless of what is being appealed. A preferred method of starting an appeal is to call from your doctor's office. In any event, your doctor is your strongest ally in the appeal process.

For information about how to appeal, see:

NOTE: An appeal is different than a grievance. If you feel you have a grievance, such as poor service or rude behavior, file a grievance so other users will know. To learn more, click here.  (You can file both an appeal and a grievance if the situation warrants).

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