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How To Find And Choose An Assisted Living Facility

Step 2. Call the facility and do an initial evaluation.

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To start your own evaluation, call the facility. You may eliminate the need to visit. Some of the key questions to cover on the phone are:

  • Is the location convenient?
  • Is the facility certified for participation in the Medicare or Medicaid programs? (This question is valid even if you are going to pay from private funds or via a long-term-care insurance policy.) 
  • Does the facility accept your means of payment?
  • Does the facility offer the medical and other services you need?
  • What are the facility’s admission requirements for residents? Do you fit them? 
  • What is the typical profile of a resident?  
  • What is the ratio of staff to residents? (number of staff for each patient )
  • Does the facility have vacancies or is there a waiting list?  
  • Is there a website that includes comments from residents and family members about the facility and their satisfaction with it and the care they receive(d) in it?

NOTE: If payment is going to be through Medicare or Medicaid and there are no beds available for such payment methods: consider paying the market rate for several months and then switching to Medicare/Medicaid payment. It is difficult to move people out of a facility once they are in.


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